Manage Cases

Use the Case List and Case Detail pages to claim, assign, and track AML review work.

Case List

The Case List is your primary dashboard for managing review workload. It is organized into three tabs:

Each tab displays a count badge. The table includes Case ID, Profile Name, Case Type, Status, Alert Review Progress (resolved/total), Assignee, Assignment Time, and available actions. Closed tabs also show Closed By and Closed At.

Search and filter

• Keyword search — Search one or more comma-separated Case IDs.
• Status filter — Filter the current tab by status, such as Pending or Assigned in Open Cases.
• Time range — Filter Closed Cases by closure date.

Batch operations

On the Open Cases tab, select multiple cases to:

• Assign to me — Claim all selected cases.
• Assign to... — Reassign all selected cases to a specific officer. You must add a comment.

Closed cases are excluded from batch selection.

Case Detail

Open a case from the list to view the screened subject, case metadata, alerts, and available actions.

Screened Person

Review the subject's Name, Nationality, Gender, Date of Birth, Place of Birth, Country of Location, and ID Number. Organisation cases also display Registered Country. Use the Profile link to open the complete Profile.

Case Metadata

Review Case Type, Current Status, Open Alert Count, Assignee, Assigned By, Assignment Type, Closed By, Closed At, Last Modified, and Created At.

Alerts Information

The paginated Alerts table shows Alert ID, Check Type (AML/List), Alert Type (Screening/Re-screening/Monitoring/Update), Match Count, Review Progress, Created Date, and Status. Select an Alert to open the Alert Review Workstation.

Available actions