Activity Log and Access Control

Audit Case activity and manage Case Management permissions.

Use the Activity Log to audit Case actions and configure permissions for Case Management.

Activity Log

Every Case operation is recorded in a tamper-proof audit trail.

EventDescription
Case CreatedA new Case was created for the Profile.
Alert CreatedA new Alert was added to the Case.
Case Check-inAn officer self-claimed the Case.
Case ReassignThe Case was reassigned to a different officer.
Case Status ChangeThe Case status was updated.
Case DecisionAn Approve or Reject decision was submitted, including its comment, attachments, and conclusion.
Alert Status ChangeAn Alert was closed manually or when the Case was submitted.
Alert ExpiringAn older Alert was superseded by a newer screening round.
Match Status ChangeA Match was marked Positive or False, including the officer's comment.
Match Review Status ChangeA Match's secondary-review status was updated.
Attachment AddedA file was attached to the Case.
Attachment DeletedAn attachment was removed from the Case.

Each entry records the operator, timestamp, and action details such as status changes, comments, and affected entities. Open the log from View Case Log on Case Detail or View Match Notes in the Alert Review Workstation.

Access Control

Case Management uses the following permission codes:

PermissionControls
CASE_CHECKINSelf-claiming a Case. Without this permission, the Check-in button is hidden.
CASE_REASSIGNReassigning Cases to other officers. Without this permission, the Reassign button is hidden.
CASE_SUBMITSubmitting an Approve or Reject decision and adjudicating matches as Positive, False, or Reviewed.

Assignee-Only Write Protection

When a Case is Assigned, only the current assignee can make changes. The assignee can:

  • Mark matches as Positive or False.
  • Mark matches as Reviewed.
  • Close Alerts.
  • Submit the Case decision.

Other officers can view Case details in read-only mode. A backend distributed lock prevents concurrent modifications.


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