Dashboard navigation

Navigate to Dashboard → Configuration → ScoreCard to manage your ScoreCard configurations. The ScoreCard list shows all versions, with the active one pinned at the top.

💡

Only one ScoreCard can be active per type (Individual / Company) at any time within a workspace. Activating a new ScoreCard automatically deactivates the previous one.

ScoreCard lifecycle

State	Description	Editable?
Draft	Newly created or duplicated. Not yet active. Parameters can be configured.	Yes
Active	Currently being used for score computation. Only one per type.	No (must duplicate to edit)
Inactive	Was previously active, now deactivated. No scores computed.	No
Archived	Hidden from main list; accessible via "Show Archived". Not usable.	No

To edit an active ScoreCard: Duplicate it (creates a copy in Draft state with "-copy" suffix), make changes, then activate the new version.

Risk framework

The risk framework defines how many risk levels exist and their names, colors, and score thresholds. It is set during ScoreCard creation and cannot be changed without moving all configured parameters to Draft.

Default framework (4 levels):

Customer risk level	Color	Factor risk score
Low risk	Green	1
Medium risk	Orange	2
High risk	Red	3
Prohibit risk	Black	4

You can configure 2–6 risk levels. Customer risk levels (left side) and factor risk scoring levels (right side) are always synchronized — same names, same count, same colors.

⚠️

Changing the framework level count moves all configured parameters to Draft status. You'll need to reconfigure their risk mappings before activating.

Creating a ScoreCard

Create and name the ScoreCard

Navigate to Configuration → ScoreCard → Create ScoreCard. Select type (Individual or Company). Choose workspace scope (Global or workspace-level).

Define the risk framework

Configure the number of risk levels (2–6), their names, and associated colors. This defines how scores are bucketed into customer risk levels.

Configure parameters

Set up the data dimensions to evaluate. See Parameters & Risk Factors for details. Pre-built compliance parameters (PEP, Sanctions) are available by default.

Define risk factors

Group parameters into Risk Factors with assigned weights. Each factor's weight (%) contributes to the final score.

Add rules (optional)

Create override rules that escalate a customer's risk level regardless of the computed score (e.g. "if sanctioned = Yes → Prohibit risk").

Activate

When ready, click Activate. The ScoreCard moves from Draft → Active. All future Profiles will use this ScoreCard for scoring.

Rules

Rules are override conditions that escalate (never reduce) the customer risk level. Rules are evaluated after the score is computed:

If the rule's condition matches, the risk level is set to at least the rule's specified minimum level
Multiple rules can be active simultaneously — the highest escalation wins
A triggered rule is highlighted in the Profile's ScoreCard tab with a "Rule triggered" label

Example rule

IF Sanctioned = Yes

THEN minimum risk level = Prohibit risk